FAQ

  • What payment methods do you accept?
  • How do I arrange a cremation for my pet?
  • What should I do if my pet passes away at home?
  • What areas do you service?
  • How long does the cremation process take?
  • Can I be present during the cremation process?
  • How will I know when cremation is complete?
  • How can I be sure the ashes I receive are my pet’s?
  • How will my pet’s ashes be returned?

Payment

What payment methods do you accept?

We accept credit cards, afterpay, and zip pay. We also accept payment by PayPal.

Arranging a Cremation

How do I arrange a cremation for my pet?

You can book and select services and cremation packages online. Alternatively, you can call us, and we can make all arrangements for you to schedule the service.

What should I do if my pet passes away at home?

You can contact us by phone and we can provide a collection service or, if you prefer, you may bring your pet to our facility directly. (Please note an additional fee of $99.00 will be incurred if you require our services out of our normal hours).

What areas do you service?

Our Facility in Caboolture, services all areas in the Moreton Bay Region, the Sunshine Coast and North of Brisbane.

The Cremation Process

How long does the cremation process take?

Typically, cremation can take 1-3 hours, and we aim to return your pets ashes home to you within 7 business days.

Can I be present during the cremation process?

We don’t offer a witnessed cremation, however, we do provide a farewell room where you can say goodbye in a peaceful and serene space, before we begin the cremation process.

How will I know when cremation is complete?

We will notify you by SMS once cremation is complete, and your pet’s ashes are ready to come home to you.

Receiving Ashes

How can I be sure the ashes I receive are my pet’s?

We only offer private/individual cremation. We adhere to a strict identification process using a unique ID that follows your pet throughout the whole process, ensuring only their ashes are returned to you.

How will my pet’s ashes be returned?

We will package your pet’s ashes in your urn of choice and will also provide an ink paw print and lock of fur (with the exception of the scattering package). These will be returned to you, together with their cremation certificate.